monter un service
1Vie du prince Potemkin, feld-maréchal au service de Russie sous le règne de Catherine II , Jeanne Louise Antoinette Polier (1808)
Полный вариант заголовка: «Vie du prince Potemkin, feld-maréchal au service de Russie sous le règne de Catherine II : rédigée d'après les meilleurs ouvrages allem. et français qui ont paru sur la… руб электронная книга2Delivering Effective Social Customer Service. How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation , Martin Hill-Wilson
Social Customer Service is new. Social Media is the biggest thing happening to the customer service industry since the mid 1960s when modern day call centres were born. It is taking customers and… 2146.3 руб электронная книга3Service Design for Business. A Practical Guide to Optimizing the Customer Experience , Ben Reason
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of… 1821.11 руб электронная книга4The Experience. The 5 Principles of Disney Service and Relationship Excellence , Bruce Loeffler
Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the… 1625.99 руб электронная книга5The Art of Client Service. The Classic Guide, Updated for Today's Marketers and Advertisers , Robert Solomon
A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a… 1433.55 руб электронная книга6Warranty Fraud Management. Reducing Fraud and Other Excess Costs in Warranty and Service Operations , Matti Kurvinen
Cut warranty costs by reducing fraud with transparent processes and balanced control Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other… 3248.72 руб электронная книга7The New Rules of Sales and Service. How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business , David Meerman Scott
The essential roadmap for the new realities of selling when buyers are in charge Sales and service are being radically redefined by the biggest communications revolution in human history. Today… 1433.55 руб электронная книга8The Nordstrom Way to Customer Experience Excellence. Creating a Values-Driven Service Culture , Robert Spector
The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values… 1433.55 руб электронная книга9Culture Hacker. Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance , Shane Green
HACK YOUR WORKPLACE CULTURE FOR GREATER PROFITS AND PRODUCTIVITY«I LOVE THIS BOOK!» —CHESTER ELTON, New York Times bestselling author of All In and What Motivates Me «When companies focus on culture… 1951.19 руб электронная книга10SOA Modeling Patterns for Service Oriented Discovery and Analysis , Michael Bell
Learn the essential tools for developing a sound service-oriented architecture SOA Modeling Patterns for Service-Oriented Discovery and Analysis introduces a universal, easy-to-use, and nimble SOA… 4227.57 руб электронная книга11At Your Service. How to Attract New Customers, Increase Sales, and Grow Your Business Using Simple Customer Service Techniques , Frank Eliason
A guide to refocusing your business on those who matter most: customers and employees. Technology and social media tools have made it easier than ever for companies to communicate with consumers… 1622.74 руб электронная книга12Six Steps to Creating Profit. A Guide for Small and Mid-Sized Service-Based Businesses , Patricia Sigmon
An insightful look at how you can put net profit income at the forefront of your small to mid-sized business Enable you to make changes that will create a profitable, sustainable business future, Six… 2273.13 руб электронная книга13Service-Ability. Create a Customer Centric Culture and Achieve Competitive Advantage , Kevin Robson
Times have changed. Long gone are our days of being kings of the manufacturing industry, we are now immersed in the world of‘service’ where the relationship between an organization and the customer… 2926.78 руб электронная книга14Architecting the Cloud. Design Decisions for Cloud Computing Service Models (SaaS, PaaS, and IaaS) , Michael Kavis J.
An expert guide to selecting the right cloud service model for your business Cloud computing is all the rage, allowing for the delivery of computing and storage capacity to a diverse community of… 3902.37 руб электронная книга15The American Way to Change. How National Service and Volunteers Are Transforming America , Shirley Sagawa
How ordinary citizens dedicated to service can change the face of America's most critical issues What if the nation were able to capitalize on the energy of Americans willing to serve and volunteer… 1947.93 руб электронная книга16The Ultimate Online Customer Service Guide. How to Connect with your Customers to Sell More! , Marsha Collier
Make your online customers happy—and create new ones—with this winning guide Social media gives you an unparalleled vehicle for connecting and engaging with an unlimited number of customers. Yet this… 1622.74 руб электронная книга17Executive's Guide to IT Governance. Improving Systems Processes with Service Management, COBIT, and ITIL , Robert R. Moeller
Create strong IT governance processes In the current business climate where a tremendous amount of importance is being given to governance, risk, and compliance (GRC), the concept of IT governance is… 4877.96 руб электронная книга18Unleashing Excellence. The Complete Guide to Ultimate Customer Service , Dennis Snow
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some… 1622.74 руб электронная книга19The Vibe. The Marketing Handbook for Every Product, Service and Industry , Gary Bertwistle
While most companies claim to have a brand, only a few make an authentic connection with customers or clients. The rest simply have a logo that gets slapped onto the side of a truck or onto a shirt… 2471.5 руб электронная книга20Salesforce Service Cloud For Dummies , Jon Paz
Learn how to provide top-grade customer service anywhere, anytime with Salesforce Service Cloud Salesforce Service Cloud empowers your service organization to interact with customers through any… 1950.53 руб электронная книга
