service-book
11Service Design for Business. A Practical Guide to Optimizing the Customer Experience , Ben Reason
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of… 1821.11 руб электронная книга12Service Operation (2007)
Successfully bringing a well-designed service into the live environment takes efficient planning. It is necessary to deliver new or changed services with the appropriate balance of speed, cost and… 5021.1 руб13Book Yourself Solid. The Fastest, Easiest, and Most Reliable System for Getting More Clients Than You Can Handle Even if You Hate Marketing and Selling , Michael Port
Kick off the cycle of success with serious self-promotion that works Book Yourself Solid is a handbook for self-promotion that translates into results. We tend to think of«busy» as the equivalent… 1433.55 руб электронная книга14Service-Oriented Architecture (SOA) Governance for the Services Driven Enterprise , Eric Marks A.
A must-have guide for all companies undertaking service-oriented architecture (SOA) and IT governance Service-Oriented Architecture Governance for the Services Driven Enterprise expertly covers the… 5073.08 руб электронная книга15Service-Learning in the Computer and Information Sciences. Practical Applications in Engineering Education , Brian Nejmeh A.
Offering a truly global perspective, this book serves as a road map for service-learning partnerships between information science and nonprofit organizations. It introduces for the first time an… 9912.02 руб электронная книга16Service Quality of Cloud-Based Applications , Eric Bauer
This book explains why applications running on cloud might not deliver the same service reliability, availability, latency and overall quality to end users as they do when the applications are… 6636.67 руб электронная книга17The Last of the Tsars: Nicholas II and the Russian Revolution , Service R. (2018)
"A timely and important book... he brings to it rare clarity and common sense. His book is a fast-paced account of the last sixteen months of the tsar’s life; brief, sharp, but laced with… 929 руб18The Last of the Tsars: Nicholas II and the Russian Revolution , Service R. (2018)
`A timely and important book... he brings to it rare clarity and common sense. His book is a fast-paced account of the last sixteen months of the tsar s life; brief, sharp, but laced with well-judged… 1224 грн (только Украина)19Delivering Effective Social Customer Service. How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation , Martin Hill-Wilson
Social Customer Service is new. Social Media is the biggest thing happening to the customer service industry since the mid 1960s when modern day call centres were born. It is taking customers and… 2146.3 руб электронная книга20The Nordstrom Way to Customer Experience Excellence. Creating a Values-Driven Service Culture , Robert Spector
The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values… 1433.55 руб электронная книга