service-book
21The Ethics Challenge in Public Service. A Problem-Solving Guide , Gilman Stuart C.
This thoroughly revised and updated third edition of The Ethics Challenge in Public Service is the classic ethics text used in public management programs nationwide. The book serves as a valuable… 5931.6 руб электронная книга22Unleashing Excellence. The Complete Guide to Ultimate Customer Service , Dennis Snow
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some… 1622.74 руб электронная книга23The Little Book That Makes You Rich. A Proven Market-Beating Formula for Growth Investing , Louis Navellier
Profit from a powerful, proven investment strategy The Little Book That Makes You Rich is the latest book in the popular«Little Book, Big Profits» series. Written by Louis Navellier – one of the… 1622.74 руб электронная книга24ITIL Intermediate Certification Companion Study Guide. Intermediate ITIL Service Capability Exams , Liz Gallacher
The expert-led, full-coverage supporting guide for all four ITIL exams ITIL Intermediate Certification Companion Study Guide is your ultimate support system for the Intermediate ITIL Service… 7721.66 руб электронная книга25Advances in Battery Manufacturing, Service, and Management Systems , Jingshan Li
Addresses the methodology and theoretical foundation of battery manufacturing, service and management systems (BM2S2), and discusses the issues and challenges in these areas This book brings together… 9652.07 руб электронная книга26The Experience. The 5 Principles of Disney Service and Relationship Excellence , Bruce Loeffler
Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the… 1625.99 руб электронная книга27The New Rules of Sales and Service. How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business , David Meerman Scott
The essential roadmap for the new realities of selling when buyers are in charge Sales and service are being radically redefined by the biggest communications revolution in human history. Today… 1433.55 руб электронная книга28The American Way to Change. How National Service and Volunteers Are Transforming America , Shirley Sagawa
How ordinary citizens dedicated to service can change the face of America's most critical issues What if the nation were able to capitalize on the energy of Americans willing to serve and volunteer… 1947.93 руб электронная книга29Alcatel-Lucent Service Routing Architect (SRA) Self-Study Guide. Preparing for the BGP, VPRN and Multicast Exams , Glenn Warnock
A comprehensive resource for professionals preparing for Alcatel-Lucent Service Routing Architect (SRA) certification Networking professionals are taking note of Alcatel-Lucent and its quick ascent… 6949.49 руб электронная книга30Competing in a Service Economy. How to Create a Competitive Advantage Through Service Development and Innovation , Anders Gustafsson
Competing in a Service Economy is a hands-on guide to creating services, with illustrative examples from service-oriented companies including Disney, Ericsson, IKEA, National Association of… 2727.76 руб электронная книга